White Plains Hospital needs your cooperation to ensure that efficient, safe and considerate care is available to all.
- Provide, to the best of your ability, accurate and complete information about your present condition, past illnesses, hospitalizations, medications including vitamins, minerals, herbals, both prescription and non-prescription, nutritional supplements, and other matters related to your health or your child’s, including information about home and/or work that may impact your ability to follow the proposed treatment.
- Follow the treatment plan developed with your provider which may include instructions from nurses and other healthcare personnel. You should express any concerns about your ability to comply with a proposed course of treatment.
- Ask questions if you do not understand or need additional information. You are responsible for the outcomes if you refuse treatment or do not follow your care provider’s instructions.
- Report any unexpected changes in condition, including pain, to the responsible medical care provider.
- Be considerate and show respect for the rights of other patients, Hospital personnel and their property. Abusive, threatening, or inappropriate language or behavior will not be tolerated.
- Be prompt in paying your bills, providing information for insurance processing and asking questions concerning your bill.
- Give us any healthcare proxy or other legal document, such as power of attorney or court order that may affect your decision-making ability or care.
- The following items and behaviors are prohibited: alcoholic beverages; disruptive or violent behavior; smoking; street drugs; weapons.
- Patients and families are responsible for the loss or damage to any articles or personal property. This includes, but is not limited to, glasses, hearing aids, dentures, jewelry, and electronic equipment including cell phones and tablets retained by the patient in his/her room that have monetary value. Personal belongings of monetary value should be sent home by the patient family or caregiver, otherwise they can be placed with Security for safekeeping in facilities provided by White Plains Hospital.
The staff at White Plains Hospital is dedicated to helping you get well and stay well. If you feel you have not been treated fairly or properly, you have the right, as well as the responsibility, to discuss this with the physician, the Patient Advocacy Department, and/or Hospital management. You also have the right to voice complaints with the New York State Department of Health’s office.