Patient Billing & Insurance
Each insurance carrier has different plans, with different benefits and limitations. Your insurance carrier is the best resource to inform you regarding plan participation and out of pocket. Although the hospital may participate with your insurance plan it doesn’t guarantee 100% coverage. You may be responsible for a deductible, co-insurance, copayment and/or non-covered services. If you have questions about your insurance coverage during your stay, contact our Financial Counselors at 914-681-1004.
Important information for members of the UnitedHealthcare Medicare Advantage plan.
White Plains Hospital offers a free guide to help you understand insurance options.
Any questions concerning your bill should be directed to the Patient Accounts Department. This office is located at 101 East Post Road, 3rd floor, White Plains, NY 10601. It is open from 8 am to 4 pm. Telephone inquiries are welcome from 9 am until 4 pm Monday – Friday 914-681-1004. You may also send us an email at firstname.lastname@example.org. If you would like to make a payment using our automated line for VOICE PAY, call 1-855-215-5362.
For questions on ED Physician billing, please call 1-855-691-9890. For Radiology billing, please call 1-855-381-0345.
For information on COVID-19 testing at our Emergency Department or Urgent Care center in Armonk, visit our Coronavirus Update page.
Notice of Availability of Charity Care
In recognition that all patients who seek health care from White Plains Hospital may not have the financial resources or insurance coverage to afford care, the Hospital will make available a reasonable amount of uncompensated services to persons meeting the eligibility requirements.
Eligibility for free care will be limited to persons whose family income is not more than the current poverty guidelines established by the Department of Health and Human Services as well as New York State residents only. Persons whose income is greater than the guidelines are eligible for hospital charity care at a reduced-fee basis. For more information call our Credit Department at 914-681-1030, our Patient Accounts Department at 914-681-1004, or email FinancialAssistance@wphospital.org.
Access the financial aid application: English | Spanish
Access the financial assistance summary: English | Spanish
Access the complete financial assistance policy: English | Spanish