I would like to recognize Julio Santos Paulino, Customer Service Representative, for his exceptional dedication and willingness to go above and beyond. Julio provided outstanding assistance in helping me obtain very specific infusion documentation that my mother urgently needed for a co-payment assistance program. Despite the complexity of the request and the multiple dates involved, Julio took the time to thoroughly research the information, coordinate with the appropriate departments, and ensure that we received exactly what was required. His responsiveness, patience, and commitment to helping our family made what could have been a very stressful process feel effortless. Julio demonstrated true professionalism, compassion, and a genuine desire to help, which reflects extremely well on White Plains Hospital. We are incredibly grateful for his support and outstanding customer service.