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Emergency Care FAQsat White Plains Hospital

How quickly will I be seen?

When you arrive in the Emergency Department (ED), your condition will be assessed as soon as possible to establish a personal “Care Path,” and you will be directed to an appropriate clinical area. Key members of the clinical team will conduct a more thorough evaluation, based on your individual condition. Your care plan may involve blood work, urinalysis, imaging exams and other initial tests and treatments.

By allocating a specific area for each patient, our team is able to deliver the most effective care in the shortest time possible. Each clinical team is dedicated to a specific area of the ED and comes directly to the patient. This process reduces delays and enhances collaborative, coordinated care.

Care Paths Based on Condition or Injury
SUPER-TRACK—for those with less serious conditions. These patients will see a physician specifically assigned to this area, and patients are generally discharged in an hour or less.

MID-TRACK—for those requiring more time and resources, but who are able to walk. These patients will be seated comfortably before being seen by a provider and are generally discharged within 2 hours.

ACUTE-TRACK—for those with more significant injuries or conditions requiring more complex care.

Generally, it takes approximately 3 hours from the patient’s arrival until either discharge or the arrangement of ongoing care in the Hospital.

Can my visitors stay with me?

At White Plains Hospital, we understand that the emergency care center can be an uncomfortable environment. However, to ensure that we can provide our patients with the highest level of care, we ask that adult patients limit the number of people coming with them to the emergency room. Of course, for pediatric patients we require that at least one parent remains with the patient and we encourage up to two adults to stay with the patient throughout the emergency care process.

Who will be treating me?

The White Plains Hospital Emergency Care Center is staffed with physicians and advanced practice providers who specialize in emergency medicine. In addition, you will be seen by trained registered nurses and technicians who also have extensive experience in emergency care. You may also be seen by professionals from other areas of the hospital such as the laboratory, radiology, or cardiac center in order to offer you the most effective treatment.

What happens if I need to be admitted?

If you are admitted to the hospital, you will be provided with all of the information regarding where you will be staying and who will be treating you throughout your stay. In addition, you can explore our other resources regarding what to expect during your stay at White Plains Hospital.

What do I need to know while waiting in the emergency room?

Expect to fill out paperwork as requested by the intake coordinator. Also, it is important to remember that patients should refrain from eating or drinking until they are assessed by a physician. It is also important to understand that as more emergent cases arrive by ambulance, the order in which patients are treated may change, but we always ensure that each patient receives the prompt emergency care that they need.

What is the best time to come to the emergency room?

The White Plains Hospital Emergency Care Center is open 24/7, so you don’t need to hesitate when thinking about timing. Patients are treated depending on the order in which they arrive and the severity of illness or injury.

How do I need to know if I should go to the emergency room?

We understand that in times of crisis, it can be difficult to assess which level of medical care is needed. A common question patients ask is whether they should seek emergency care or urgent care. White Plains Hospital offers a helpful chart to demonstrate the signs that emergency care is needed as well as when an urgent care facility may be sufficient.

Will I see multiple providers?

Our Emergency Department employs a team-based care model to evaluate, treat and place patients on the best path to recovery, either at home or in the Hospital. Your team will include specially trained, board-certified emergency physicians, physician assistants, nurse practitioners, nurses, nursing technicians, and any other care providers necessary to ensure you have the most thorough and effective evaluation and treatment.

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