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To the heads of Patient Services, Radiology Department, Orthopedic Surgery and Surgical Recovery, My apologies for the delay in sending this letter, as it is long overdue. However, I’m only now able to reflect back on this past year without withering into a puddle of tears.

A year ago, on cold October day, my beloved 93 year old grandmother, Maria Nacinovich, fell. She and I had an especially close relationship and I was the only one she’d allow to call the ambulance and, eventually, take her to White Plains Hospital. Once we got to the Emergency Room, I was greeted by your phenomenal ER staff.  My grandmother only spoke Italian, so I served as her translator as well as her health proxy.  

Once she went through triage, an x-ray of her hip was ordered.  I was terrified that my nightmare had finally come true….that my grandmother, after living independently for 93 years and taken several small falls over the years, finally broke her hip. I knew in that moment how serious the situation could potentially be. The elderly seldom are able to make a full recovery, if any, after such a severe fracture.  

As soon as radiology tech Russell came into my grandmother’s room with his portable x-ray machine, I immediately felt at ease.  With a kind and compassionate smile, Russ looked at my grandmother, then at me, and said, “Let’s see what’s going on, ladies.” My fragile, achy grandmother winced in pain as she was moved into positions to properly get a good image.  Russ, hearing me speak to my grandmother in Italian, spoke a few words to her in Italian. He apologized that she was in pain and promised her that it’d be over as soon as he could. I was completely taken aback. After feeling so alone in a difficult, heart wrenching and stressful moment, I no longer felt alone. Russ was there. He helped me talk my grandmother through every step of the imaging process.  

While he was making sure he had a good image, I told him how close I was to my grandmother. He made me feel comfortable in sharing a few stories about his own grandmother.  Love and ease filled the room.  With my grandmother finally calmed down and her eyes closed, I looked at her leg. It was bent in and at an angle in a way it shouldn’t be, I began to weep. I knew that this was it. The beginning of her end. I was finally here. After being at my grandmother’s side through breast cancer and with her continuing age, I knew the time had come. I softly, barely, whispered, “She’s not going home. This is it. She will never live alone again. And one day sooner than I will be prepared for, I’ll have to say goodbye.”  Russ hugged me at that moment. A hug I will never forget. It was almost as if he was transferring strength from him to me. Strength that I desperately needed.  He looked me in the eyes and said, “Whatever happens, you’ll get through this. It will be okay. And I’m here if you need anything.”  Another hug.

When we finally got word that she had indeed broken her hip, I had the ability to stay calm and collected because of Russ’s words of compassion and encouragement.  My grandmother was admitted and had surgery with the talented and phenomenal Dr. Don Oh.  After Dr. Oh and his fantastic team performed the surgery on my grandmother’s hip, she was taken to the surgical recovery wing.  In her final months and days, my grandmother would comment that she was never better taken care of in her entire life than the way she was with Russ at the ER, Dr. Oh in the OR, and the nurses in the surgical recovery unit. In fact, on the day my grandmother was discharged, she cried as she didn’t want to leave. She was being so well taken care of and with such gentleness and kindness. 

Her time in rehabilitation was short. She only lived for another 4 months, but together we celebrated her 94th birthday.  She’d often reflect back on her life. She’d speak of surviving World War 2 in Croatia/Italy, immigrating to the United States, and becoming a widow while raising and caring for her two children and later doting on her two granddaughters. Her last reflection would be on White Plains Hospital and how kind and gentle everyone was. “What a wonderful place. With wonderful people.”, she’d say.

Our hard days didn’t end with that momentous night at White Plains Hospital. Eventually, I’d have to fill out the paperwork for her to receive hospice services. I had to sign a DNR for her. While those were perhaps the most painful moments I’ve had to live through, I found strength within me. I’d think back to that time in the ER. That hug. Those words of encouragement. That strength that was somehow transferred to me by Russ.  I will never forget it. It helped me be a better granddaughter to my grandmother as she encountered her final sunset.  

Again, while it’s long overdue, I wanted to share with you all my story. While it’s not a patient story (I’m not the patient), it’s an important one to share.  My profound gratitude to those mentioned above for going above and beyond what anyone would expect one to.  Your kindness, skill, compassion and care were much appreciated by my family and I. 

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I was recently admitted to White Plains hospital and by good fortune was treated by Dr. Michael Padial.  From the moment he met my family and me he was patient, knowledgeable and kind. 

He was extremely thorough in his examinations and took a great deal of time out of his day to explain my condition not only to me but to my family and my internist.   I am 72 years old and have seen many doctors in the course of my life and I can honestly say I have never met a doctor so thorough and yet as compassionate as Dr. Padial.  I hope this doctor remains with your hospital for many years as he is truly and asset to your organization.

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Today, right about this time 9 years ago I would be entering a hospital to undergo a surgery that would change the rest of my life. 

I was 351 pounds on July 28, 2008 as they prepared me for full gastric bypass I had a letter prepared for Joe Redrick, in case I didn't make it. I did make it and the next year would challenge, change, rearrange, and confuse every part of my identity. Who emerged it would take 3 years to fully find, develop and love...it was a long, tough journey. I had been told by Dr.'s if I didn't lose weight rapidly and massively I would not live to see 40. I was a insulin dependent diabetic, had major high blood pressure, weight related asthma, and anemia. I was eating myself into darkness and have to starve myself to the light....I made it. Dr. Philip Weber of White Plains Medical Center would do the surgery, no complications and the best "estimate" was I would lose 150 pounds maximum.

In 15 months I would lose 221 pounds and today, July 28, 2017 - 9 years post op I remain a healthy 130 pounds. Just like being a teen parent and labeled a statistic so I would fight to go from GED to Ph.D., with 2 girls in tow, I would beat another statistic as well. On October 27, 2014 I turned 40 years old - I made it...I am alive. It hasn't been easy, the emotional and mental impact of the surgery takes about 3 years to recover from. You lose your identity and have to create a new one. All in all, it was worth it, I made it and I am alive. Today as I do every years since the surgery I want to thank Dr. Philip Weber for saving my life and giving me a 2nd chance. Thank you Dr. Weber, thank you.

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I've been coming back n fourth to wound care for just about a year. I had a terrible infection, Osteomilitis in my bone. Hooked up with a great Doctor/ good guy, Dr Suggs.

He and the wound care people have touched my heart in meaning that they have gone above and beyond in their caring, effort, patience and overall kindness to make me better, it's been a slow road and we still hit obstacles but never give up or give in.. I have been truly blessed to know all of them and to have them take extraordinary care of just an ordinary guy. As for the rest of staff, nurses, techs, managers, cleaning people, etc. my hats off to all of you, maybe not always the chef but all kidding aside, they try their best also.
One last thing, there are 2 nurses out there that have a real knack for making you smile or even laugh out loud, there names are Mehgan and Rosina. These 2  are absolutely amazing and should be commended for that on a daily basis, we've talked about things from hunting to eating pizza or Chinese food and I always walk away smiling.

I've made a promise to myself and to Dr Suggs that when I'm better, I'm taking him skeetshooting, lol, just hope he doesn't beat me! My name is James M., always worked hard, had a pretty tough life and have a great family with a few good friends and consider all the people from White Plains Hospital that have helped me to be my friends also. Whatever it is you people do, keep on doin it!

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I recently underwent surgery on May 2, 2017. Prior to the procedure, my provider, Dr. Seth Lerner assured me that I would receive the best of care - period. From the recovery room, I was admitted to 5F Room 556.

Even though I was sedated, I could sense the quality of care and attention that was being given to me. As alertness resumed, I became awestruck at the attentiveness paid to my care and comfort by the staff on 5F. Please express my sincere thanks to the staff. In particular, to Jacqueline Giannelli, NP, who put me at ease by patiently answering my many questions. Also, to nurses Isabel and Christian, who patiently had me up walking the night of my surgery. In addition, Nurses Lina, Kyra and Becca cared for me with such attentiveness and professionalism which hastened my recovery. They were supported by a staff of Techs such as Joe, Kerryanne, Anthony and others. Many thanks to the staff at Food Service and Housekeeping as well. White Plains Hospital renders the standard of care others should follow.

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I wish I knew where to begin....after being admitted for a few days, I feel as a patient, and even employee, I need to show a bit of appreciation as well as recognition to a few individuals who played a role in caring for me.

First off, I have to start from the ER. The nurse tech, Sharda, went above and beyond to assist me every 20 minutes I had to use the bathroom. She walked with me, stood in my room and talked to me, and even sanitized the bathroom for me. I couldn't have been more thankful for her kindness.

After being admitted, and upon entering my room, Sandra (RN on 4E) greeted my husband and self, and took such good care of me that night. She wanted to go above and beyond as to even getting him a cot to sleep on, but I suggested he go home and get a good nights sleep for work the next day. Her calm voice tone, was so appreciated. She wasn't loud, walked into my room quietly, and made sure to ask me if I needed anything every time she walked through the door. She was great! She made me feel at home in a hospital. She took care of me for about 2 nights and was so caring and kind. I can't forget to mention Karyl (RN from 4E). She was just as great! She was there with me, every hour, checking on me, giving me my meds, and even making sure I was comfortable and satisfied throughout my stay.

I must say, the nurse tech Merlene was also another individual who was so caring. I was saddened being away from my boys. But she spoke with me, about my boys, about the weather, and even sang to me! She made sure every time she walked in my room, she had ice cold water for me. Last but not least, I cannot forget to recognize Rocelly, or Roceline, (I cannot recall her name but she took my menu daily). She was amazing! She spent time with me in my room as we went over my menu daily. She kept me laughing, and her company was greatly appreciated.

Everyone I have mentioned, helped my hospital stay feel a so much better. I was extremely happy with the treatment. Even before knowing I was an employee in the Cancer Center, everyone took such good care of me from the start to end. I have never been happier with any medical facility, and I am truly satisfied and really want everyone to be recognized for being exceptional, everyday!

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Rae

I gave birth on October 2016 in White Plains Hospital, just wanted to thank everybody there for the beautiful service that they provided to me and my daughter, special thanks to Dr. Nabil Koury, also the anestesiologist (I do not remember his name) and all the nurses that were in charge, I felt like at home, all are very human, like really care about the patient, I am so happy I gave birth at this hospital. God bless all.

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I gave birth on October 2016 in White Plains Hospital, just wanted to thank everybody there for the beautiful service that they provided to me and my daughter, special thanks to Dr. Nabil Koury, also the anestesiologist (I do not remember his name) and all the nurses that were in charge, I felt like at home, all are very human, like really care about the patient, I am so happy I gave birth at this hospital. God bless all.

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Recently I was hospitalized as a result of several blood clots in my leg and a pulmonary embolism in my right lung. It was a difficult time but one of the very bright spots was the nursing staff as well as the Nurse Techs.

Edith, Kaylee, Eileen, Mike and Wendy were the excellent, caring, professional nurses who cared for me. All were kind, courteous, respectful and capable.  At a particularly low point when I couldn't sleep and was feeling hopeless, one of the Nurse Techs, Yasmine, brought her laptop into my room so she could keep me company while she completed her paperwork. She was kind and empathetic way beyond what was required. Her concern, compassion and humanity got me through. She is a truly extraordinary person and will be an outstanding nurse. Dr. Huh was another part of my team who was not only extremely knowledgeable but who took the time to listen to my concerns and carefully explain everything to me. Thank you to all the staff for helping me through this crisis.

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I am finally writing to share my experience when I had hip replacement surgery on June 23, 2015.  I could not ask for a more attentive, professional and compassionate staff during my 3 day stay in WP Hospital. 

In August of 2014, I had my other hip replaced. At that time, the care was excellent.  This time, it was above excellent - what word could I use- super excellent.  The care started even before I went to surgery with the information session for patients going into replacement joint surgery. Everyone involved in that session did a great job.  Once I was in my room, the same wonderful care continued.  I would like to thank Nurse Ava Ramirez-dela Cruz, Sam, Anna, Jonathan, Bernice, Jeeja, Anie  and all other staff, who's names I don't know for making my initial recovery so pleasant and easy.  Thank you so much.  By the way, I am doing very well.

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I am finally writing to share my experience when I had hip replacement surgery on June 23, 2015.  I could not ask for a more attentive, professional and compassionate staff during my 3 day stay in WP Hospital.

In August of 2014, I had my other hip replaced. At that time, the care was excellent.  This time, it was above excellent - what word could I use- super excellent.  The care started even before I went to surgery with the information session for patients going into replacement joint surgery. Everyone involved in that session did a great job.  Once I was in my room, the same wonderful care continued.  I would like to thank Nurse Ava Ramirez-dela Cruz, Sam, Anna, Jonathan, Bernice, Jeeja, Anie  and all other staff, who's names I don't know for making my initial recovery so pleasant and easy.  Thank you so much.  By the way, I am doing very well.

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For at least 5+ years I have been going to the women's imaging center in rye brook...I always make it a point to request "Elizabeth" she is so professional,kind, reassuring ,and an all around credit to your center.  You are so fortunate to have Elizabeth representing you!

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To be brief, I recently had some minor knee surgery and the doctor (Dr. Weinstein) was excellent, but the story is about the nurse care before and after the surgery.

I didn't expect the hospital to be as caring and knowledgable as they were.  From the admitting staff to the pre op care and post op care, everyone was kind, courteous and WONDERFUL.  I am sorry I didn't get everyone's name, but that is a testament to how the staff has been trained. Its seems as though everyone really cared.  Thank you all!

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In the month of November, 2012 I was admitted to White Plains Hospital on three different occasions due to Cardiac Problems.

On all three occasions I was treated with tremendous respect and personal care. The entire staff from your amazing nurses right down to the meal and cleaning staff could not have been more friendly or more professional. This hospital is the best Westchester County has to offer. A heartfelt thanks from a grateful patient.

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I would like to thank the entire ER department for caring for me 6/28/2016 9:30 am.

They truly give exceptional care a whole new meaning, there's just a great and beautiful group of people that I am proud to have come in contact with while I was there. They are amazing in every way. It is truly a blessing to come across a staff that are passionate, loving and caring. I'm just so Thankful from the bottom of my heart thank you!

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From the moment Donna picked me up in the waiting room until my two procedures were over she put me at ease and explained all that was happening.

The first day I came they weren't able to do the one procedure and she managed to turn the situation around and schedule all three of my procedures for one day, with one being in a different department.  Her first priority was to make sure I was comfortable and calm which she achieved with flying colors.  Along with the rest of the staff she made an unpleasant situation bearable.

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MY STORY IS SIMPLE  IT IS MY EXPERIENCE FOR THE PAST 8 YEARS OR MORE WITH THE "WOMANS BREAST IMAGING" CENTER IN RYE BROOK, NY

THE NURSES , THE TECHS, THE LOVELY GIRLS AT THE FRONT DESK AND MARJORIE ROSENBERG AND ROZ KUTCHER; RUN A FACILITY NOT JUST FOR PHYSICAL HELP AND EVERY NEED A WOMAN HAS IN RADIOLOGICALLY BREAST ULTRASOUND, BIOPSYS ETC 

THEY ARE THE BEST AND KINDEST AND MOST UNDERSTANDING PEOPLE I KNOW !.  THEY  TREAT YOU AS THOUGH YOU ARE THEIR MOTHER OR SISTER , AND ARE ALWAYS THERE FOR YOU ! PARTICULARLY IF THEY SEE THAT YOU ARE STRESSED.

IM SUGGESTING TO ALL MY FRIENDS WHERE TO GO FOR THEIR MAMMO AND ULTRASOUND , AND BUNCHES OF WONDERFUL WOMEN SOOTHING YOU ALL THE WAY WHEN YOU ARE THERE 

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I wanted to share my experience at WPH. I had been progressively in more pain for three days and made the decision to go to the hospital. I arrived at the ER at 8pm on Tuesday, July 8, 2014 and spent no more than two minutes before I was in a bed being evaluated by staff. I was discharged on July 11, 2014 and the time in between at the hospital can only be summed up with one word – exceptional. 

I have never experienced the professionalism, care, kindness, and compassion that every single person I came into contact with gave me. The entire time I was there was well organized and run. Everyone was thorough and genuinely concerned for my well-being. My immediate family members or I have been in a total of six different hospitals during my lifetime. White Plains Hospital and its staff outshined them all. This may seem silly but even the food was impressive. My deep appreciation is extended to those listed below and I may have accidently left a few names out and that’s to take away from my gratitude to those professionals:

Doctors: Seifen, Ishtiaq, Cho, Marano
RNs: Vanessa, Kristine, Doly, Maria
Techs: Dianne, Sonia, Philicia, Tailing
Food Service: Hermino

Thank you all for all you’ve done for me.

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I would like to compliment and thank Nurse Noreen Bouton for her caring, attentive support and assistance to me when I came to the hospital for a biopsy.

She explained every step of the process, answered all my questions, stayed right by my side through my procedure, reassured me when I was nervous, checked in on me regularly after, did everything she could to make my day go smoothly and quickly, and demonstrated true compassion and caring.  Then, when I had a question later that evening, after her shift, the hospital contacted her and she called me back quickly with helpful information and concern.   She was amazing and deserves recognition!

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I would like to commend Eileen Carey for the extraordinary nursing care I received from her.  She was professional, competent and compassionate, and made sure I was as comfortable as possible during a difficult time.

Would you please give her this communication.

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I am writing to express my gratitude to Dr. Sasso for his outstanding care during my February 18, 2015 ER visit. I can not imagine receiving more carefully  thought out,  first rate treatment anywhere else. Thank you.

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Being from California, it is an understatement to say it was somewhat unsettling to be hospitalized 2822 miles from home in a N.Y. hospital about which I knew absolutely nothing!

During my eleven day hospitalization for pneumonia on 5F I was impressed with the entire medical staff as well as the nursing staff and support personnel that took care of me.  And I mean they REALLY took good care of me.  They all deserve the Nursing Daisy Award!  There were no "weak links".  I hope the supervising staff appreciates how good their nursing staff is.I wish I could thank each of them individually and in person, but please pass along my sincere thanks to the entire crew on 5F.  

My only disappoint was that the TV couldn't receive the station that carried the baseball playoffs so I could watch my S.F. GIANTS' march to the World Series!   GO GIANTS!  :)

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I would like to honor your surgical staff member Timothy Gilden! I was brought by ambulance to WPH on a Sunday night only to find out I was being admitted and having emergency gallbladder surgery the next day. I was terrified! 

Monday afternoon I was brought down stairs filled with tears & panic.. While I waited to be brought into the O.R a few nurses tried to calm me down but I was only getting more upset. I decided not to have the surgery when I was greeted  by Timothy Gilden. Tim was so kind and gentle, he talked to me till I calmed down and held my hand till I was under anesthesia.  When I woke up in recovery Tim was standing at my bedside. I was sure he was an angel!  I could not have gone through with this if it were not for Tim, I am sure Tim saved my life! 
Thank you so much Timothy Gilden!!

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I came to the hospital for an outpatient CT scan. From the friendly front desk greeters to the intake process to the actual scan, everyone was helpful and courteous. The reason for this note is that Curtis Giddings, who actually performed the scan, was beyond outstanding.

He helped me feel at ease. He was personable, professional, and most of all very patient. He had such a calming disposition while demonstrating competency in his explanations. He truly made the visit (despite the barium) a pleasure to be in the hospital.

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I had a cat scan on August 16th.  It's very nerve racking to drink 2 bottles of oral contrast and then wait two hours for test. Connie Kisilak RN came in to start IV of dye.  She was so lovely and explained to me what it would feel like when the dye entered my body.

She definitely made me feel as comfortable as I could feel under the circumstances . I also thought the registrar Simon and Kel the radiology technologist were very professional and pleasant!

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I am writing to express my heartfelt appreciation for the kindness and excellent care that the nursing staff at White Plains Hospital provided me when I gave birth to my daughter. It around 2am on August 16, 2014, I checked into the hospital to prepare for the birth of my first baby. 

The nurse that checked me in was Frances. My labor was progressing very fast and my doctor had not arrived yet. Since this was my first baby my husband and I were both quite nervous. However, Frances was very reassuring, calm, and always answered all questions we had. While waiting for my doctor to arrive, Frances was right by my side to hold my hand and tell me everything would be fine. Even after my doctor arrived to check on how things were progressing, I felt that Frances was the one assisting me every step of the way. It was a difficult delivery because my baby was stuck and the doctor told me we may need to use the vacuum procedure for the delivery. After a few hours of pushing a nurse came in to relieve Frances and take over. However, Frances told the nurse she was going to stay until the baby was delivered and help out. I was very grateful to Frances for staying passed her shift to help out. The delivery was extremely difficult and I lost a lot of blood. At the point right before I delivered my baby there were 4 nurses and 2 doctors in the room doing everything they could to help. The house doctor assisted my doctor in using the vacuum procedure and my baby daughter arrived safely at 7:02am. Afterwards Frances came over and hugged my husband and I. She was very genuine with her heartfelt congratulations. She even came by the morning after to check in on me and make sure I was feeling all right. My husband and I are both extremely grateful for the excellent care we were given by the hospital staff. I felt that all of the nurses were extremely professional, compassionate, and went above and beyond. We are especially grateful to Frances for the excellent job she did from the time I checked in until the baby was delivered. I truly felt that the nurses and especially Frances were not just going through the motions of their daily job but were committed to making patient care a priority.

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I would like to recommend Ava Ramirez-dela Cruz for the Nursing Daisy Award.  She was wonderful - very compassionate, caring and professional  in her care for me.  I couldn't have asked for a better person to guide me through my recovery.

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I went to the emergency room to have my catheter replaced . This is usually a painful experience and brings me so much discomfort, not to mention I do not look forward to this procedure being done.

Well not until I met Nurse Cyndee O'Brien ( an ER Nurse) .This procedure usually takes 3 or 4 people with a time duration of 10- 15 minutes but Nurse O'Brien handled my procedure in less than 10 minutes on her own and I felt no pain nor did I feel any discomfort , She made the experience so easy and she was so professional while still maintaining such empathy for me and it really meant a lot to me . I would love her to be nominated for the Nursing Daisy award as well as thank her for being such an amazing nurse and person to me . 
thank you again Nurse Cyndee O'Brien

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* By submitting your story and photograph, you are authorizing White Plains Hospital and off sites to utilize your story and likeness in its publications or productions, including website and social media. No payment or financial consideration is provided for stories/photos submitted. Please note, submissions are reviewed monthly and if determined appropriate for publishing, edited for space, consistency and grammar; not all stories will be published immediately.

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