Resources & Support

Administration

Administrative offices are located on the first floor of the Hospital. Nursing Administration is located on the 5th floor. Administrators are on call 24-hours a day, every day of the year. If you need assistance, call 914-681-1200, weekdays from 8:30 am to 5 pm; after hours ask the switchboard operator, "0," to contact the Administrator or Clinical Coordinator on call.

Patient Advocacy

The Patient Advocacy Department is a direct link to the Hospital administration and serves as a liaison between patient, family, and the Hospital. The goal is to improve the hospital experience by explaining policy, answering questions, and seeking solutions to problems.

If you have any concerns or questions, please ask your nurse or nurse manager for assistance regarding your care or contact us at 914-681-2150.

Ethics Committee

The Hospital Ethics Committee is an advisory body consisting of representatives from many patient care and service areas throughout the hospital as well as members of the local community. Its mission is to further the delivery of excellent health care. The Ethics Committee strives to accomplish this by:

  • Educating all members of the healthcare team and the community regarding bioethical issues.
  • Providing clinical ethics consultations and assisting with the resolution of ethical issues.
  • Providing advice and assistance with the development or review of hospital policies when specific ethical issues might be involved.

Clinical Ethics Consultation

Clinical Ethics Consultation is designed to offer a valuable service to optimize patient care, and to protect, the rights of patients and staff. Any White Plains Hospital staff member, patient or family member with a concern may request a consult. The ethics consult can be initiated by calling 914-681-2432 and leaving a message as directed. All messages will be picked up and assessed within 24 hours and evaluated for degree  of urgency, which will determine the next level of action.

Pastoral Care

Care of the spirit is an integral part of patient care at White Plains Hospital. The Department of Pastoral Care, composed of professionally trained and Board Certified chaplains, is available to support patients and families encountering the challenges of illness, treatment options, or loss.

Worship services of many religious traditions are offered periodically throughout the year. Roman Catholic Eucharistic Ministers bring Holy Communion to Catholic patients is available throughout the week. Electric Sabbath Candles are available to Jewish patients on request. Members of Bikur Cholim make regular visits to Jewish patients. Your own religious leaders are always welcome to visit you in the hospital, should you wish to contact them. You can reach the Department of Pastoral Care at 914-681-2395.

Holistic Care

The Holistic Care Program at White Plains Hospital provides evidence-based holistic modalities that complement conventional medical care. Learn more about the services offered here.

Care Management Planning

The Care Management Department offers professional counseling and discharge planning assistance to help patients and their families cope with emotional and social problems caused by illness and hospitalization. Our dedicated staff is available for consultation, information and referrals to the community. The care managers can also provide financial counseling with regard to health insurance concerns and entitlement programs such as Medicaid. If you or a member of your family would like assistance please contact, or have your nurse contact, the Care Management Department at 914-681-1041.

Caregiver Support Program

Over 45 million Americans are family caregivers, providing billions of hours of care each year for family members and friends. A caregiver is defined as a family member, partner, friend; essentially anyone who has assumed informal responsibility for helping an individual meet their daily living needs. Over time, caregivers are often stressed and exhausted as they juggle this important role along with other aspects of their lives.

The Caregiver Support Program at White Plains Hospital is designed to provide support, services and resources to those caring for loved ones who face the challenges of acute or catastrophic illness. During the time a loved one is hospitalized, caregivers can seek assistance from hospital volunteers- Caregiver Partners (CP), who are trained and supervised by the departments of Social Services and Volunteer Services. CPs have caregiver experience themselves, and therefore the ability to collaborate with caregivers in a compassionate, understanding manner. CPs provide information regarding many available resources (in the Hospital and within the community), emotional support, coping strategies, and coaching techniques to better manage patient's care while in the hospital and after release (whether to home, a rehab facility or nursing home), and more.

The Caregiver Support Center, located on the fifth floor (room # 563), is a place where caregivers can take a physical and mental respite, talk to a volunteer, use a computer or access valuable information in our resource library. To speak to one of our caring volunteers or obtain additional information, please call 681-2720.

We also offer a Bimonthly Caregiver Support Group for members of the community who are family caregivers.  Please call 681-2721 for more information.

Notary Public

The Hospital provides the services of a Notary Public between the hours of 9:00 am and 3:00 pm Monday through Friday. The service is provided free of charge and a photo ID is required. If you need a Notary Public, please dial 914-681-3200 and leave your name, phone number and/or hospital room number. The Notary-on-Call will contact you to schedule an appointment.

Foreign Language Interpretation

White Plains Hospital provides, free of charge, language interpreter services for more than 140 foreign languages, telecommunication and amplification devices, as well as sign language services to deaf and hearing-impaired persons. Please ask a healthcare professional for assistance.