Financial & Insurance Information | White Plains Hospital

Financial & Insurance Information

About Your Bill and Insurance

Each insurance carrier has different plans, with different benefits and limitations. Your insurance carrier is the best resource to inform you regarding plan participation and out of pocket. Although the hospital may participate with your insurance plan it doesn’t guarantee 100% coverage. You may be responsible for a deductible, co-insurance, copayment and/or non-covered services.

Insurance plans such as Empire Blue Cross, Medicare, commercial insurance and Medicaid, will cover most of the costs of your hospitalization after your deductible is paid. You will be responsible for paying any deductible and charges not covered by your insurance as well as any television and telephone charges. If you have questions about your bill or your insurance coverage during your stay, contract our Financial Counselors at 914-681-1030.

Any questions concerning your bill should be directed to the Patient Accounts Department. This office is located at 101 East Post Road, 3rd floor, White Plains, NY 10601. It is open from 8 am to 4 pm. Telephone inquiries are welcome from 9 am until 4 pm Monday - Friday.

General Billing Inquiries: 914-681-1004

You may also send us an email at

If you would like to make a payment using our automated line for VOICE PAY, call 1-855-215-5362.

Hospital Charges

Hospitals are required by law to maintain and make available a list of prices for every service and procedure they offer. These standard prices do not reflect or represent the actual payment the hospital will receive for those services, nor do they represent your out-of-pocket costs. However, patients are entitled by law to request and receive this list of standard prices, and may do so by calling 914-681-2193 or 914-681-2194.

New York State No Surprise Bill Handout

Physician Charges

It is possible that multiple physician/provider(s) may be involved in your Hospital care. Please make sure that you contact the physician responsible for your hospital care to provide you with the name, specialty and contact information of any other physician(s) who will be involved with your care.

Physicians providing services at the hospital may be independent or they may be employed or contracted by the Hospital. A number of these professional medical services are billed separately from your Hospital bill. These fees are not set or controlled by the Hospital. It is also possible that the physicians involved may or may not participate in the same plans as the Hospital. Listed below are some of the contracted physician services providing a separate billing statement. Please call their phone numbers for billing inquiries.

White Plains Anesthesiology 914-428-5454
White Plains Pathology 845-565-5446

It is your responsibility to check with your insurance carrier or with the physician’s office to verify if the physician(s) is covered by your plan. For all non-emergent services, if the physician does not participate in your health plan, the physician, upon your request, must provide an estimated amount of what you will be billed for the service.

Helpful Links – click below

Notice of Availability of Charity Care

In recognition that all patients who seek health care from White Plains Hospital may not have the financial resources or insurance coverage to afford care, the Hospital will make available a reasonable amount of uncompensated services to persons meeting the eligibility requirements.

Eligibility for free care will be limited to persons whose family income is not more than the current poverty guidelines established by the Department of Health and Human Services as well as New York State residents only. Persons whose income is greater than the guidelines are eligible for hospital charity care at a reduced-fee basis. For more information call our Credit Department at 914-681-1030 or our Patient Accounts Department at 914-681-1004.

Please click below to access the financial aid application;
in English
in Spanish

Please click below to access the financial assistance summary;
in English
in Spanish

Please click below to access the complete financial assistance policy;
in English
in Spanish