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White Plains Hospital Receives the 2017 Women’s Choice Award® as one of America’s 100 Best Hospitals for Patient Experience

White Plains, NY (May 9, 2017) – White Plains Hospital has been named one of America’s 100 Best Hospitals for Patient Experience by the Women’s Choice Award®, America’s trusted referral source for the best in healthcare.  The Hospital is a repeat recipient of this honor, being recognized first in 2011.    The methodology used to select White Plains Hospital as one of America’s 100 Best Hospitals for Patient Experience is unique in that it evaluates specific Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey results along with primary research about women’s healthcare preferences.
The Women’s Choice Award collects the data for the following HCAHPS survey measures and uses a weighted average to award the best hospitals for patient experience:
  • Effective communication with nurses and doctors
  • Responsiveness to requests for help
  • Pain management
  • Explanation about medications before being administered
  • Bathroom and room cleanliness
  • Patient recommendation rating
According to the Agency for Healthcare Research and Quality, good patient experience positively correlates to disease management, adherence to treatment plans and health outcomes.
“White Plains Hospital was awarded because it is one of the best at treating their patients the way their patients want to be treated,” said Delia Passi, founder and CEO of the Women’s Choice Award.  “Hospital choice is a critical decision, particularly for women, who make over 80% of healthcare decisions.  Our designation makes it easier for them to choose a hospital where they and their families are more likely to have a better experience and outcome.”
White Plains Hospital is one of 400 Award recipients representing the hospitals that have met the highest standards for patient experience in the U.S. by the Women’s Choice Award. 
“Our Hospital’s extraordinary staff embodies our commitment to ‘exceptional, every day’ that characterizes every patient encounter we have here,” said Leigh Anne McMahon, Chief Nursing Officer and Senior Vice President for Patient Care Services.
Women’s Choice Award has also named White Plains Hospital as one of America’s Best Hospitals for Cancer Care, one of America’s Best Hospital’s for Obstetrics, and as an America’s Best Breast Center.
For more information on America’s 100 Best Hospitals for Patient Experience, please visit https://www.womenschoiceaward.com/best-hospitals/

ABOUT WHITE PLAINS HOSPITAL
White Plains Hospital (WPH) is a proud member of the Montefiore Health System, serving as its tertiary hub of advanced care in the Hudson Valley.  WPH is a 292-bed not-for-profit health care organization with the primary mission of providing exceptional acute and preventive medical care to all people who live in, work in or visit Westchester County and its surrounding areas. Centers of Excellence include the Center for Cancer Care, The William & Sylvia Silberstein Neonatal & Maternity Center and The Ruth and Jerome A. Siegel Stroke Center. The Hospital’s Flanzer Emergency Department is the busiest in Westchester County, seeing nearly 57,000 visits a year. White Plains Hospital performs lifesaving emergency and elective angioplasty in its Joan and Alan Herfort, M.D., Cardiac Catheterization Laboratory and Marie Promuto Cardiac Catheterization Laboratory.  White Plains Hospital also has outpatient medical facilities in Armonk and New Rochelle.  The Hospital is fully accredited by the Joint Commission and earned its recognition as a Top Performer for Key Quality Measures® in 2015 and 2013. The Hospital is also an eleven-time winner of the Consumer Choice Award, an honor given to the nation’s top hospitals by the National Research Corporation, and received Magnet® designation in 2012 from the American Nurses Credentialing Center (ANCC).  The Hospital was re-designated with Magnet status in 2016.  In 2014 and 2016, White Plains Hospital received the Outstanding Patient Experience Award from Healthgrades®, given to only 10% of hospitals nationwide. For additional information, visit www.wphospital.org

ABOUT THE WOMEN’S CHOICE AWARD®
The Women’s Choice Award® is a trusted referral source, empowering women to make smart healthcare choices by identifying the country’s best healthcare institutions based on robust criteria that consider female patient satisfaction and clinical excellence. The Women’s Choice Award was recently honored by the INC 5000 List of America’s Fastest-Growing Private Companies in 2016 for a second consecutive year. Visit http://www.womenschoiceaward.com/ to learn more. 
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