The Emergency Room of the Future is Here
Completed in January 2010, the new Flanzer Center for Emergencies and Critical Care at White Plains Hospital provides patient-focused care in a newly expanded and renovated setting that stresses comfort and privacy. The center provides superior, state-of-the-art emergency and critical care for more than 48,000 patients per year, making it the most active hospital emergency room in Westchester County.
Below is a WCBS-TV news video on the new Emergency Department, which will give you an overview of its features and services.
Our 30-Minute ER Promise
The new Emergency Department offers bedside registration, which helps to reduce wait time. With our 30-minute commitment, patients can expect to be seen by one of our healthcare professionals within 30 minutes of arrival.
Special Emergency Care Features
The new Flanzer Center for Emergencies and Critical Care is double the size of our former facility, and offers state-of-the-art emergency care in a unique two-floor setting. It is well equipped to treat patients with serious medical conditions and injuries, and also offers the Maxine and John Bendheim Family Intermediate Care Center, a "fast track" unit for those whose needs are less urgent. Special features include:
- More emergency care beds - an increase from 17 to 38, nearly all in private treatment rooms with walls instead of curtains
- Specialty treatment rooms for specific types of emergency care, such as orthopedic and OB/GYN care
- In-room registration at bedside, resulting in less wait time and enhanced privacy
- Flat-screen TVs in all treatment rooms
- Separate waiting rooms for adult and pediatric patients
- X-ray equipment inside the Emergency Department, for more rapid imaging and diagnosis
- Therapeutic hypothermia treatment, which can improve outcomes for some cardiac arrest patients
- Negative pressure rooms for isolation of patients with serious infectious disease
- The Donald J. Trump Resuscitation Area for treatment of the most critical cardiac care patients
Pediatric Emergency Care
Hospital emergency rooms can be especially frightening and intimidating to children. The new Kylie and Louis R. Cappelli Pediatric Emergency Center, inside the main Emergency Department, offers a caring and comfortable environment that is specially designed to reduce anxiety. It includes rooms that are painted in child-friendly colors, all located near a dedicated nurses station. Age appropriate toys and activities, including three Wii stations, are also available to distract children during uncomfortable tests or procedures.
"Time is muscle" when it comes to heart attack treatment. Quick intervention is necessary to prevent permanent damage to heart muscle and function. In the White Plains Hospital Emergency Department, patients who are diagnosed with symptoms that are strongly suggestive of a heart attack can be rushed upstairs to the Hospital's cardiac catheterization laboratory. There, a team of interventional cardiologists and nurses can perform an emergency angioplasty, a minimally invasive procedure which uses a catheter, balloons, and stents to re-open clogged coronary arteries.
The ability to provide emergency angioplasty means that White Plains Hospital will also become a designated STEMI Center by Westchester County EMS Council. Under a new Westchester County STEMI protocol, EMS will be advised to bring patients with EKG changes and symptoms consistent with an ST segment elevation myocardial infarction (STEMI) to the nearest hospital with appropriate interventional cardiac services. Similar protocols are in place in New York City and other areas of the country.
White Plains Hospital is home to Westchester County's first New York State designated Regional Stroke Center. The Ruth & Jerome A. Siegel Stroke Center has protocols in place to ensure a rapid response for patients experiencing stroke symptoms. When stroke is suspected, the Hospital's Stroke Team is activated, resulting in an extremely fast evaluation of symptoms. The team also determines whether the patient is a candidate for Tissue Plasminogen Activator (t-PA), a medication that can minimize or even reverse the damage caused by the stroke if administered within three hours of the onset of symptoms.
Our Emergency Care Team
The Emergency Department team at White Plains Hospital always strives to provide very good emergency care. Our hospital emergency room is staffed by board-certified physicians as well as nurses with special training in emergency medicine. Several of our physicians are regularly involved in teaching emergency medicine to other doctors and volunteer in disaster recovery programs around the country. In addition, specially trained volunteers serve as Emergency Department Ambassadors, providing an extra measure of comfort for patients and their families.