Westchester’s Most Active ER Provides Advanced Critical Care Treatment, Reduced Waiting Time and Separate Children’s Area
White Plains, NY (January 27, 2010) – White Plains Hospital Center today unveiled its new and expanded Emergency Room (ER) during a ribbon cutting ceremony attended by elected officials, community leaders, special guests and the public. What they saw is a state-of-the-art facility that has been designed to put the patient first.
Jon B.Schandler, Hospital President and CEO, hailed the Flanzer Center for Emergencies and Critical Care as the “ER of the Future.” He said: “We are very excited today for opening what is clearly one of the most advanced ERs and is truly a model for what an ER should be in delivering the highest possible level of medical care, privacy and comfort.”
The 26,390 square-foot, two-level facility is double the size of the former Emergency Department. It will enable the Hospital to treat 60,000 patients per year. Currently, the ER sees more than 48,500 patients annually, making it Westchester’s most active ER.
The Hospital’s former Emergency Department—which was last renovated in 1996 to accommodate a growing population—came under unforeseen increased demand as a result of its reputation and the closure of St. Agnes Hospital in White Plains and United Hospital in Port Chester in 2003 and 2005, respectively. This significantly expanded the population that White Plains Hospital Center serves. It totals more than 250,000 men, women and children residing in a broad section of central Westchester including White Plains, Scarsdale, Harrison, Mamaroneck, Rye Brook, Port Chester, Hartsdale and parts of Elmsford, Eastchester and Yonkers.
More than three years in planning and development, the new ER is the culmination of extensive input by ER physicians, nurses, the medical staff and patients. Timothy Haydock, M.D., Director of the Department of Emergency Medicine, said: “We have not simply added more space to meet the anticipated growing demand but have created an ER that is truly patient centered. It addresses the needs of patients to receive prompt and efficient treatment and to be comfortable throughout their visit.”
A primary goal of the new ER is to reduce long waiting times that patients encounter when they come to an ER. The solution begins with a rapid triage process and the use of bedside registrations that will significantly expedite the patient to be treated. The Hospital is offering a “30-Minute Promise” for patients to be seen by a medical professional after they arrive. With more than 30 years as an emergency medicine physician in community hospitals and academic medical centers, Dr. Haydock stated that the new Flanzer Center for Emergencies and Critical Care is “a striking departure from the traditional ER which typically has large open spaces and curtains separating beds. All of our 38 treatment rooms are private spaces with walls and are equipped with flat screen televisions.”
In addition, there is a separate treatment area in the Kylie and Louis R. Cappelli Pediatric Emergency Center to help a child feel more relaxed during his or her visit. “Studies have shown that a trip to the ER can be very traumatic for youngsters. By shielding a child from the sounds and activity of the adult treatment area in this new space, we lessen their anxiety,” Dr. Haydock explained. In addition, the walls will be painted with soft colors and/or murals depicting child-friendly scenes.
Designed by Cerniglia Architecture and Planning, P.C. of Hopewell Junction, NY, the new ER comprises a unique two-story structure. The first floor is dedicated to care of trauma and serious emergencies.
The second floor houses the Maxine & John Bendheim Family Intermediate Care Center to care for “fast track” patients with less serious medical needs who account for about 40% of the total number of patients treated at the ER.
The new Emergency Department is equipped the most advanced monitoring equipment. The acute care area also has a decontamination area for treating injuries from biological, chemical and nuclear incidents.
In addition, in close proximity to the ER, is the cardiac catheterization lab which was recently approved by the New York State Department of Health to provide angioplasty, a minimally invasive procedure that opens blocked coronary arteries and restores blood flow to the heart. White Plains Hospital Center is the only community hospital in Westchester that is licensed to provide both emergency and elective angioplasty. Now, heart attack patients brought to the Hospital’s ER will not need transfer to another facility in order to receive an angioplasty.
The expanded capabilities of the cardiac cath lab are the latest in a series of "firsts” for the Hospital in emergency care in Westchester. In 2005, the Hospital’s Ruth & Jerome A. Siegel Stroke Center became the first in Westchester to be a New York State-designated Regional Stroke Center which provides rapid response for patients who arrive with symptoms indicative of a stroke. In 2009, White Plains Hospital Center was also the first hospital in Westchester to implement the therapeutic hypothermia treatment used to cool the body temperature of cardiac arrest patients to 91.4 degrees for 24 hours, to improve survival rate and outcomes.
Dr. Haydock also stated that the members of the ER’s highly qualified medical team have been specially trained in emergency medicine. “Some of our physicians are regularly involved in teaching emergency medicine to other doctors and volunteer in disaster recovery programs around the country,” he stated.
In addition to an experienced ER staff, a full range of specialists such as cardiologists, orthopedists, neurologists and plastic surgeons is available for consultation 24 hours a day, 7 days a week.
The cost to build the new ER was funded entirely by donor support.